Shopify Accessibility Statement

Shopify is a Canadian company that provides e-commerce infrastructure services to business owners (whom we call “merchants”), enabling them to manage their own independent stores and sell products and services directly to their own customers.

How Can We Help?

We welcome any comments, questions, or feedback. If you notice aspects of our site or products that aren’t working for you or your assistive technology, please let us know.

• Phone: 613-693-0800
• Email: accessibility@shopify.com
• Support: Contact Shopify support

Shopify is Committed to Digital Accessibility

Shopify is committed to digital equity. We strive to make the internet a more inclusive place by providing an inclusive user experience that allows everyone to maintain their dignity and independence. We are continuously working to remove access barriers and to comply with accessibility standards, including to our e-commerce services covered under the European Accessibility Act (Directive 2019/882).

• Review our accessibility policy
• Review our multi-year accessibility plan

Ongoing Efforts to Ensure Accessible Content

Shopify uses the Web Content Accessibility Guidelines (WCAG) version 2.2 as its guiding principle. As we create new products, the principles of accessible design and development are an integral part of conception and realization.

We continually test content and features for WCAG 2.2 Level AA compliance and do our best to remediate any issues and meet or exceed the standards. Our accessibility experts test our digital content and products with a variety of tools including automated testing software, screen readers, voice dictation, screen magnification, color contrast analyzers, keyboard-only navigation techniques, and a variety of bookmarklets. We also work with people with disabilities to complete usability tests during product creation, all in an effort to build accessible products.

While merchants have complete control over their theme codes, we offer developer training resources on how to build accessible components for our Shopify ecosystem, including merchants and partners.

Product VPATs

Shopify accessibility conformance reports are available below. Each follows the Voluntary Product Accessibility Template (VPAT), WCAG Edition.

Alternative Formats

Upon request, we can provide this accessibility statement and other consumer-facing information in alternative formats, including:

• Large print versions
• Audio format
• Electronic formats compatible with assistive technology
• Simplified language versions

Last updated: July 7, 2025